Terms.
These terms govern your use of labelflow.ai (the "Site") and the Labelflow service (the "Product"). Labelflow is a paid service offered exclusively to businesses (entrepreneurs within the meaning of § 14 BGB: labels, companies and sole traders). By using the Site, creating an account, or subscribing, you agree to these terms and confirm that you act as a business.
1 · Who you contract with
Labelflow is the operational layer for independent record labels: software that handles the lifecycle of releases, communications and deliverables. Your contract is with Digital Music Systems, Inhaber Till Antonio Mahler, Am Berlin Museum 12, 10969 Berlin, Germany ("Labelflow", "we"). See the Impressum for full legal details.
2 · Use of this website
You may browse and read this website freely. You agree not to: attempt to access non-public areas of the Site or its infrastructure; copy substantial portions of content for redistribution; use the Site to send unsolicited communications, malware, or attempt to disrupt service; use the forms on this Site to submit false or misleading information.
The content on this site, including the manifesto, copy, design, code and visual identity, is the intellectual property of Labelflow. Quoting brief excerpts with attribution is welcome; substantial reproduction requires written permission.
3 · Business customers only
We contract only with businesses: natural or legal persons or partnerships acting in the exercise of their commercial or independent professional activity when they conclude the contract (§ 14 BGB). At signup you confirm that you buy as a business. Consumers (§ 13 BGB) may not sign up. Because the contract is concluded exclusively with businesses, the statutory right of withdrawal for consumers in distance contracts (§§ 312g, 355 BGB) does not apply.
If you sign up on behalf of a company or another organisation, you confirm that you are authorised to bind it to these terms. We may ask for evidence of business status, for example a VAT ID or a trade registration, and may refuse or end a contract that was concluded by a consumer.
Signup is currently open to businesses registered in Germany. Businesses in other EU member states can sign up once Labelflow's EU VAT number is issued. Businesses outside the EU cannot sign up yet.
4 · Accounts
You sign in with an email link, a password or Google. You are responsible for keeping access to your account secure and for the activity that happens through your account and workspace, including the activity of team members you invite.
5 · Free trial
Every new subscription starts with a 30-day free trial. A payment card is required at signup and nothing is charged during the trial. Before confirmation, checkout shows the plan, billing period, price excluding VAT and first-charge date. Unless you cancel before the trial ends, the subscription starts automatically on day 31 on the plan and period you chose, and renews automatically for the same period until cancelled. We email you before the first charge. You can cancel in Settings, Billing at any time.
The trial is available once per customer. If an account is not eligible, checkout says so before confirmation and shows what you pay instead.
6 · Prices, billing and renewal
Prices are those published on labelflow.ai/pricing at the time you subscribe or book an addition. They are stated in euro and exclude VAT; VAT is added where it applies and is shown before checkout confirmation. Subscriptions are billed in advance, monthly or yearly depending on the period you choose, through our payment processor Stripe. You receive an invoice for every payment.
Subscriptions renew automatically for the billing period you chose (one month or one year) until cancelled. Your plan sets how many users and workspaces are included; additional seats and add-on modules are charged at the published rates from the moment you book them. Add-ons can be switched off from the workspace and stop billing at the end of the current period.
If a payment fails, we tell you by email and the charge is retried. If it stays unpaid, we may suspend access to the workspace after a further reminder until it is paid. Your data is not deleted because of a suspension.
7 · Plan changes and cancellation
You can move up from Label to Studio at any time; the change takes effect immediately and you pay the prorated difference. Moving down takes effect at the end of the current billing period.
You can cancel at any time in Settings, Billing, or by email to hello@labelflow.ai. If you cancel during the trial, nothing is charged. Otherwise the cancellation takes effect at the end of the billing period you have already paid for, and we do not refund partial periods. We confirm every cancellation by email.
8 · Price changes
We may change the prices of running subscriptions for good reason, for example higher costs of infrastructure, third-party services or personnel. We announce a price change by email at least six weeks before it takes effect. It applies from the first billing period that starts after that date. If you do not accept the change, you can cancel before it takes effect and you will not pay the new price. We point this out in the announcement.
9 · Fair use
"Unlimited releases" means the catalogue of the label or labels you operate. You may not resell, sublicense, or otherwise make the Product available as a service to third parties, and you may not run a separate label's operations through your workspace instead of adding a workspace for it.
10 · Changes to the Product
The Product is under active development. Features are added, changed and occasionally removed. Where a change materially reduces what your plan includes, we give you at least 30 days' notice by email, and you may cancel with effect from the date of the change.
11 · Your data and data processing
You retain all rights to the data you provide to or generate within Labelflow: release information, artist data, communications drafts, contact lists. We do not claim ownership of your label's content or operations data. We use it only to provide the Product to you, to keep it secure, and to improve the Product, in line with the Privacy policy.
Where we process personal data on your behalf, the Data Processing Agreement applies and forms part of these terms. You are responsible for having a legal basis for the personal data you put into Labelflow, for example the data of your artists and contacts.
On request by email to hello@labelflow.ai, we provide an export of your workspace data in a common machine-readable format within 14 days, during the contract and for 30 days after it ends. After those 30 days we delete your workspace data, except records we are legally required to keep, such as invoices.
12 · Availability and warranty
We provide the Product with the features described on labelflow.ai at the time you subscribe, subject to section 10, and with reasonable skill and care. We aim for high availability, but the Product may be unavailable for maintenance, updates or reasons outside our control, such as failures of hosting providers or the internet. We announce planned maintenance in advance where it is likely to cause noticeable downtime.
If the Product has a defect, please report it to hello@labelflow.ai with a description that lets us reproduce it. We remedy defects within a reasonable time. The statutory warranty rights apply, with the limitation of liability in section 13. Strict liability for defects that existed when the contract was concluded (§ 536a(1), first alternative, BGB) is excluded.
13 · Liability
We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and where we have given a guarantee.
For slight negligence, we are liable only for breach of a material contractual obligation, that is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely (Kardinalpflicht). In that case our liability is limited to the damage that is typical for this kind of contract and foreseeable when it was concluded. Otherwise, liability for slight negligence is excluded.
These limitations also apply in favour of our employees, representatives and vicarious agents.
14 · AI features
Some Labelflow features use artificial intelligence, for example drafting artist communications in your label's voice or generating artwork. See the AI policy for how we handle this. In short: AI proposes, you approve, and you remain responsible for what you send or publish. We do not use your data to train third-party AI models.
15 · Termination by us
We may terminate a subscription with notice at the end of a billing period. The right of either party to terminate for good cause without notice is unaffected. Good cause for us includes in particular a material breach of these terms that is not remedied within a reasonable period after notice, use of the Product in a way that risks harm to other customers, our infrastructure or third parties, and the discovery that the customer is a consumer.
16 · Governing law and jurisdiction
These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-laws rules. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with these terms is Berlin, Germany.
17 · Changes to these terms
We may update these terms as the Product evolves. We send the new version to active customers by email at least six weeks before it takes effect. If you do not object in text form before that date, the new version applies from then. We point out the right to object and this consequence in the email. If you object, the current terms continue to apply and either party may cancel the subscription at the end of the current billing period.
18 · Contact
Questions about these terms? Email hello@labelflow.ai.
Version 2026-10-01. Last updated: 2026-10-01.