Terms.

These terms govern your use of labelflow.ai (the "Site") and the Labelflow service (the "Product"). Labelflow is a live, paid service that anyone can sign up for. By using the Site, creating an account, or subscribing, you agree to these terms.

1 · About Labelflow

Labelflow is the operational layer for independent record labels - software that handles the lifecycle of releases, communications, and deliverables. Labelflow is operated by Till Mahler from Berlin, Germany. See the Impressum for full legal details.

2 · Use of this website

You may browse and read this website freely. You agree not to: attempt to access non-public areas of the Site or its infrastructure; copy substantial portions of content for redistribution; use the Site to send unsolicited communications, malware, or attempt to disrupt service; use the forms on this Site to submit false or misleading information.

The content on this site - including the manifesto, copy, design, code, and visual identity - is the intellectual property of Labelflow and Till Mahler. Quoting brief excerpts with attribution is welcome; substantial reproduction requires written permission.

3 · Accounts, free month and subscription

Your account

Anyone can create a Labelflow account. Sign-in is by a magic link sent to the email address you register, so there is no password to set. You are responsible for keeping access to that mailbox secure and for the activity that happens through your account and workspace.

The first month is free

Your first month of Labelflow is free. A payment card is required when you sign up and no charge is made during that first month. If you do not cancel before the free month ends, the subscription continues on the plan and add-ons you selected, at the prices published on labelflow.ai/pricing, and the first charge is taken then.

Billing and cancellation

Subscriptions are billed in advance, monthly or yearly depending on the period you choose, in euro, through our payment processor (Stripe). Applicable VAT is added at checkout based on your billing country. You may cancel at any time from your workspace settings. Cancellation takes effect at the end of the period you have already paid for, and we do not refund partial periods unless applicable law requires otherwise.

Workspaces and seats are capacity, not capability: your plan sets how many of each are included, and additional seats, workspaces and add-on modules are charged at the rates published on labelflow.ai/pricing. Add-ons can be switched off from the workspace and stop billing at the end of the current period.

Fair use

"Unlimited releases" means the catalogue of the label or labels you operate. You may not resell, sublicense, or otherwise make the Product available as a service to third parties, and you may not run a separate label's operations through your workspace instead of adding a workspace for it.

Changes to the Product

The Product is under active development. Features are added, changed and occasionally removed. Where a change materially reduces what your plan includes, we will give you reasonable notice, at least 30 days, by email.

No warranty

The Product is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties - express or implied - about its fitness for a particular purpose, uninterrupted operation, or absence of defects.

Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any claim arising out of or in connection with the Site or the Product is limited to the total fees you have paid us in the 12 months preceding the claim, or EUR 100 if you have paid us nothing in that period. We are not liable for indirect, incidental, consequential, or special damages, including loss of data, loss of revenue, or business interruption.

Nothing in these terms limits liability for: gross negligence, willful misconduct, fraud, personal injury or death caused by negligence, or other liability that cannot be excluded under German law.

Your data, your label, your decisions

You retain all rights to data you provide to or generate within Labelflow - release information, artist data, communications drafts, contact lists. We do not claim ownership of your label's content or operations data. We use it only to provide the Product to you and improve the Product itself, in line with the Privacy Policy.

You may export your data at any time. If you cancel, we will provide a complete export within 14 days of request.

4 · AI features

Some Labelflow features use artificial intelligence - for example, drafting artist communications in your label's voice. See the AI Policy & Ethics for how we handle this. In short: AI proposes, you approve. We do not use your data to train third-party AI models without your explicit consent.

5 · Termination

You may stop using the Site or the Product at any time, and cancel your subscription as described in section 3. We may terminate or suspend your account if you breach these terms or use the Product in a way that risks harm to other users, our infrastructure, or third parties. Material breaches will receive notice and an opportunity to cure where reasonable.

6 · Governing law and jurisdiction

These terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules. The exclusive place of jurisdiction for disputes arising from or in connection with these terms is Berlin, Germany, to the extent permitted by law. Mandatory consumer protection rights of the country of your habitual residence remain unaffected.

7 · Changes to these terms

We may update these terms as the Product evolves. The "last updated" date below reflects the current version. Material changes will be communicated by email to active customers at least 30 days before they take effect.

8 · Contact

Questions about these terms? Email hello@labelflow.ai.

Last updated: 2026-09-07.